Public Services & Facilities

Diamond Pavilion Shopping Mall offers a range of Public Services and Facilities to meet all your needs while shopping with us.

Shopping Hours

Diamond Pavilion Mall shopping hours are as follows:
Monday to Thursday: 9am - 6pm
Friday: 9:00am - 7pm
Saturday: 9:00am - 5pm
Sunday and Public Holidays: 9am - 2pm

Mall Gift cards

Gift cards are available from the Centre Management Office during the following times:
Weekdays 8:00am - 5:00pm;
Saturdays 9:00am - 5:00pm;
Sundays 9:00am - 2:00pm


Patrolling security guards are on-site 24 hours. In the event of an emergency, look out for our uniformed security personnel.

Centre Information

Find out all you need to know at the Centre Management Office. Our friendly Info Desk staff can direct you to any store and answer your mall-related questions.

Customer Care

Our Centre Management and Security staff are available to assist you with any problems you may experience. If you can't get to the Info Desk for any reason, please call +27 53 832 9200 for assistance.


Free undercover and uncovered parking is available for all customers. There are also designated parking bays for disabled customers and parents with toddlers.

Wheel Chairs

Diamond Pavilion Mall is fully accessible to disabled persons. Wheelchairs are available at the Security Office. Please ask for assistance.


In the event of a medical emergency, please contact the Security staff who will assist in contacting paramedics.

Baby Care

All Diamond Pavilion Mall washrooms include baby changing stations.


Ladies and gents washrooms are conveniently located on the bottom levels. Disabled toilet facilities are also available.